FAQ - SAP Concur Enterprise

this integration with sap concur enterprise is currently under development and is not available to customers yet where can i get support? an sap concur user with authorized permissions can open a case through the support portal to log a case, complete the following steps after signing in to sap concur, select the “?” icon (top right), then select contact support select support select create a case enter/select the required fields marked in red enter your email address to receive updates from support click save after completing the mandatory fields this will generate a new case number for the issue reported sap concur support will triage the issue with the ezcater team to find a resolution the ezcater team can be reached at enterprisesupport\@ezcater com what is the sap concur enterprise integration ? it is a centralized solution that enables account wide automatic receipt forwarding and seamless user management via a roster sync is there a cost to use this integration? no, there is no signup fee for an ezcater corporate account, and accessing the sap concur integration is free of charge how does the enterprise integration differ from the individual version? the enterprise version is managed by an admin for the whole company, while the individual version requires each employee to connect manually additionally, only the enterprise version supports optional roster sync who can enable the integration? the setup must be completed by a user who holds admin permissions in both ezcater and sap concur does this work for "parent child" account structures? for receipt forwarding, yes, all accounts will be connected through the parent level enablement however, roster sync is not yet available for parent child structures is the integration available for relish? no, the sap concur enterprise integration is not currently available for relish when are receipts sent to concur? receipts are transmitted automatically within 24 hours after the payment has been captured what happens if an order is modified or refunded? correction receipts are automatically sent to sap concur, ensuring expense reports stay accurate without manual intervention are there any receipts that cannot be sent? receipts cannot be forwarded if it was paid for with a credit line, the receipt was created prior to the enterprise integration, or if the payment hasn't been captured yet how does roster sync work? it automatically adds or removes employees from your ezcater corporate account based on your concur expense roster what data is shared with ezcater? ezcater only stores the employee's first name, last name, and email address to manage the roster and confirm active status