Error Code Reference
This document outlines error codes and recommendations for order transmission between ezCater and Olo. Although the majority of the specific error codes pertain to menu discrepancies, the more general codes others are due to factors such as store availability, required lead times, or point-of-sale system settings and issues.
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Each error code in this document can be expanded or collapsed and displays as follows:
Error Message(s)
- Example error message text
- Different example error message text
Suggestions and/or recommendations for how to correct for the error messages received.
Error Definition
- Invalid request, missing fields, incomplete data, etc
Most often is an issue with the menu data being sent from ezCater to Olo. Menu updates might be required. Please reach out to ezCater support [email protected] or use the Dedicated Intake Form within the Olo Help Center to help identify and correct the issue.
Error Definition
- ezCater does not have access to the requested restaurant
Verify that the correct Olo Location/Store ID is being used for order transmissions, and ensure ezCater has been granted access through the Olo dashboard. If you are unsure how to grant access, please review this document. If you still need assistance, you can use the Dedicated Intake Form within the Olo Help Center.
Error Definition
- Awide variety of possible errors, but is often a menu related issue on the ezCater end
Please reach out to ezCater support [email protected] and / or use the Dedicated Intake Form within the Olo Help Center to help identify and correct the issue.
Error Definition
- A wide variety of possible errors, but is often related to lead time discrepancies or menu related issues.
Please reach out to ezCater support [email protected] and / or use the Dedicated Intake Form within the Olo Help Center to help identify and correct the issue.
Error Definition
- The order cannot be prepared before the guests Event Time.
Internal Olo settings can cause additional lead time calculations to an order, like Estimated Lead Times, Self-Delivery Lead Times, etc. Please use the Dedicated Intake Form within the Olo Help Center to help identify and correct the issue. If you need to update hours of operation and lead times, please do so in Partner Portal.
Error Definition
- The current order has already been successfully submitted.
Please reach out to ezCater support [email protected] and / or use the Dedicated Intake Form within the Olo Help Center to help identify and correct the issue.
Error Definition
- The store no longer has the availability to prepare the guests order within the given timeframe.
Review the current Order Throttling strategy configured in Olo. It is suggested to turn off this feature as it is not supported in ezCater. Please review this document or use the Dedicated Intake Form within the Olo Help Center if you have further questions.
Error Definition
- One or more menu items on the current order is/was 86’d (unavailable)at the time of order acceptance.
The error message will indicate which item was 86’d. Either remove the 86 flag from the item to prevent future failures, or remove the item from the Olo menu completely.
Error Definition
- One or more menu items on the current order is not available at the specified time.
The error message will indicate which item was unavailable at that time. Please update or remove the availability restriction in Olo or request item to be removed in ezCater.
Error Definition
- There was an error validating the order and transmitting it to the store.
This can often indicate an issue between Olo and the POS and will require the Olo Team to help investigate and correct the issue. Please use the Dedicated Intake Form within the Olo Help Center for assistance.
Error Definition
- The store could not be reached due to the POS being offline.
Please ensure the POS is online. If issue persists, please reach out to a POS Specialist and use the Dedicated Intake Form within the Olo Help Center for additional assistance.
Error Definition
- The store is not open for ordering at the specified time.
Ensure the hours between Olo and ezCater either match or ensure Olo is configured to have longer operational hours than ezCater.
Error Definition
- The store has been manually disabled.
Further investigation by the Brand/Olo is needed to determine why the restaurant has been disabled. Please reference the store’s "vendoronline" or restaurant "isavailable" fields as they can help show a stores status.
Error Definition
- The restaurant's POS refused the order due to an invalid configuration.
A POS configuration update would need to be made by the brand to resolve this error. Please use the Dedicated Intake Form within the Olo Help Center to help identify and correct the issue.
Error Definition
- One or more menu items on the order was refused by the stores POS due to incorrect mapping or set between Olo and the POS.
Review Olo Mismatch Report and run Olo basket tests to review and correct mapping issues. Then, confirm menu updates are ingested by EzCater. Reach out to Olo using the Dedicated Intake Form within the Olo Help Center with any additional questions.
Error Definition
- The POS refused the order due to a busy system
Please use the Dedicated Intake Form within the Olo Help Center to help identify and correct the issue.
Error Definition
- The POS did not respond to Olo in a timely manner, causing the order transmission to timeout.
Please use the Dedicated Intake Form within the Olo Help Center to help identify and correct the issue.