Error Code Reference

this document outlines error codes and recommendations for order transmission between ezcater and olo although the majority of the specific error codes pertain to menu discrepancies, the more general codes others are due to factors such as store availability, required lead times, or point of sale system settings and issues for a downloadable version please use the link below example each error code in this document can be expanded or collapsed and displays as follows error message(s) example error message text different example error message text suggestions and/or recommendations for how to correct for the error messages received 1\ deserialized request error definition invalid request, missing fields, incomplete data, etc most often is an issue with the menu data being sent from ezcater to olo menu updates might be required please reach out to ezcater support integrations\@ezcater com or use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center to help identify and correct the issue 3\ insufficient access to vendor error definition ezcater does not have access to the requested restaurant verify that the correct olo location/store id is being used for order transmissions, and ensure ezcater has been granted access through the olo dashboard if you are unsure how to grant access, please review this https //olosupport zendesk com/hc/en us/articles/360045286812 rails management control access markup pricing and roundup document if you still need assistance, you can use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center 10\ generic error code error definition awide variety of possible errors, but is often a menu related issue on the ezcater end please reach out to ezcater support integrations\@ezcater com mailto\ integrations\@ezcater com and / or use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center to help identify and correct the issue 200\ generic error code error definition a wide variety of possible errors, but is often related to lead time discrepancies or menu related issues please reach out to ezcater support integrations\@ezcater com mailto\ integrations\@ezcater com and / or use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center to help identify and correct the issue 206\ invalid advance time error definition the order cannot be prepared before the guests event time internal olo settings can cause additional lead time calculations to an order, like estimated lead times, self delivery lead times, etc please use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center to help identify and correct the issue if you need to update hours of operation and lead times, please do so in partner portal https //catering ezcater com/en/help/how do i update my store hours 209\ already submitted error definition the current order has already been successfully submitted please reach out to ezcater support integrations\@ezcater com mailto\ integrations\@ezcater com and / or use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center to help identify and correct the issue 210\ order throttling error definition the store no longer has the availability to prepare the guests order within the given timeframe review the current order throttling strategy configured in olo it is suggested to turn off this feature as it is not supported in ezcater please review this document or use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center if you have further questions 211\ menu item eighty sixed error definition one or more menu items on the current order is/was 86’d (unavailable)at the time of order acceptance the error message will indicate which item was 86’d either remove the 86 flag from the item to prevent future failures, or remove the item from the olo menu completely 212\ menu item not available at specified time error definition one or more menu items on the current order is not available at the specified time the error message will indicate which item was unavailable at that time please update or remove the availability restriction in olo or request item to be removed in ezcater 213\ transmission failure error definition there was an error validating the order and transmitting it to the store this can often indicate an issue between olo and the pos and will require the olo team to help investigate and correct the issue please use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center for assistance 217\ store unreachable error definition the store could not be reached due to the pos being offline please ensure the pos is online if issue persists, please reach out to a pos specialist and use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center for additional assistance 218\ store hours unavailable error definition the store is not open for ordering at the specified time ensure the hours between olo and ezcater either match or ensure olo is configured to have longer operational hours than ezcater 219\ store temporarily unavailable error definition the store has been manually disabled further investigation by the brand/olo is needed to determine why the restaurant has been disabled please reference the store’s "vendoronline" or restaurant "isavailable" fields as they can help show a stores status 220\ invalid pos configuration error definition the restaurant's pos refused the order due to an invalid configuration a pos configuration update would need to be made by the brand to resolve this error please use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center to help identify and correct the issue 222\ incorrect mapping/menu setup error definition one or more menu items on the order was refused by the stores pos due to incorrect mapping or set between olo and the pos review olo mismatch report and run olo basket tests to review and correct mapping issues then, confirm menu updates are ingested by ezcater reach out to olo using the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center with any additional questions 223\ pos system busy error definition the pos refused the order due to a busy system please use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center to help identify and correct the issue 225\ pos timeout error definition the pos did not respond to olo in a timely manner, causing the order transmission to timeout please use the dedicated intake form https //olosupport zendesk com/hc/en us/requests/new within the olo help center to help identify and correct the issue