Error Message Examples

this document provides a summary of error messages and suggestions for resolving them when integrating ezcater with olo it serves as a guide to help identify and correct issues that may arise during the integration process for a downloadable version please use the link below example each error code in this document can be expanded or collapsed and displays as follows error message(s) example error message text different example error message text suggestions and/or recommendations for how to correct for the error messages received 1\ deserialized request error message(s) could not be deserialized or is missing required fields at least one product is required selfdelivery is not a valid pickuptype most often is an issue with the menu data being sent from ezcater to olo menu updates might be required please reach out to ezcater support integrations\@ezcater com mailto\ integrations\@ezcater com or help\@olo com mailto\ help\@olo com to help identify and correct the issue 3\ insufficient access to vendor error message(s) insufficient access to vendor cannot change basket owner verify that the correct olo location/store id is being used for order transmissions, and ensure ezcater has been granted access through the olo dashboard if you are unsure how to grant access, please review this document, or reach out to help\@olo com mailto\ help\@olo com 10\ generic error code error message(s) please try this operation again or restart your application cannot find vendor product with productid {123} for vendorid {123} unable to find option productid={123}; chainchoiceid={123} please reach out to ezcater support integrations\@ezcater com mailto\ integrations\@ezcater com and / or help\@olo com mailto\ help\@olo com to help identify and correct the issue 200\ generic error code error message(s) order cannot be ready this location is currently unavailable product is not available at the specified time item(s) are not available for pickup orders item(s) have been removed from the menu self delivery not valid order value too low min qty not met online ordering will be unavailable at specific time this location does not offer online ordering please choose a time in the future, missing contact details missing selections too many selection(s) please reach out to ezcater support integrations\@ezcater com mailto\ integrations\@ezcater com and / or help\@olo com mailto\ help\@olo com to help identify and correct the issue 206\ invalid advance time error message(s) order cannot be ready internal olo settings can cause additional lead time calculations to an order, like estimated lead times, self delivery lead times, etc please reach out to olo support help\@olo com mailto\ help\@olo com to help identify or correct the issue 209\ already submitted error message(s) this order has already been placed please reach out to olo support help\@olo com mailto\ help\@olo com to help identify and correct the issue 210\ order throttling error message(s) high order volume review the current order throttling strategy configured in olo to determine if any adjustments are needed please review this https //olosupport zendesk com/hc/en us/articles/115002752386 order throttling strategies overview document or reach out to help\@olo com mailto\ help\@olo com if there are further questions 211\ menu item eighty sixed error message(s) item not available the error message will indicate which item was 86’d either remove the 86 flag from the item to prevent future failures, or remove the item from the olo menu completely 212\ menu item not available at specified time error message(s) item not yet available the error message will indicate which item was unavailable at that time please update or remove the availability restriction in olo or request item to be removed in ezcater 213\ transmission failure error message(s) error validating basket this can often indicate an issue between olo and the pos and will require help\@olo com mailto\ help\@olo com to help investigate and correct the issue 217\ store unreachable error message(s) store pos offline error validating basket order could not be placed please ensure the pos is online if issue persists, please reach out to a pos specialist and help\@olo com mailto\ help\@olo com for assistance 218\ store hours unavailable error message(s) store closed for business at the time you have specified store needs more time ensure the hours between olo and ezcater either match or ensure olo is configured to have longer operational hours than ezcater 219\ store temporarily unavailable error message(s) this location is currently closed online ordering is unavailable at this time currently unavailable to accept online orders further investigation by the brand/olo is needed to determine why the restaurant has been disabled please reference the store’s "vendoronline" or restaurant "isavailable" fields as they can help show a stores status 220\ invalid pos configuration error message(s) error validating basket a pos configuration update would need to be made by the brand to resolve this error please reach out to help\@olo com to help identify and correct the issue 222\ incorrect mapping/menu setup error message(s) item not available error validating basket there is an issue with the contents of your order please reach out to help\@olo com mailto\ help\@olo com to help investigate the issue(s) 223\ pos system busy error message(s) error validating basket please reach out to help\@olo com mailto\ help\@olo com to help investigate the issue(s) 225\ pos timeout error message(s) error validating basket please reach out to help\@olo com mailto\ help\@olo com to help investigate the issue(s)